REFUND & RETURN POLICY
Effective Date: May 2, 2026 Company: Summit BioLabs
1. All Sales Final Due to the specialized nature of our research products, all sales are considered final. We do not accept returns or exchanges under standard circumstances.
2. Damaged or Defective Items If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work with you to resolve the issue which may include a replacement or store credit at our discretion.
To report a damaged or defective item please provide:
- Your order number
- A description of the issue
- Photos of the damaged or defective product and packaging
3. Lost or Missing Orders If your order has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier. Summit BioLabs is not responsible for packages lost due to incorrect shipping addresses provided at checkout.
4. Cancelled Orders Orders may be cancelled within 24 hours of placement for a full refund. Once an order has been processed or shipped it cannot be cancelled.
5. Refund Processing Approved refunds will be processed within 5-10 business days back to your original payment method. You will be notified by email once your refund has been issued.
6. Non-Refundable Items The following are non-refundable under any circumstances:
- Opened or used products
- Products damaged due to improper storage or handling by the customer
- Orders with incorrect addresses provided by the customer
7. Contact Us To report an issue with your order please contact us through our website contact page and include your order number and details of the issue. We aim to respond to all inquiries within 1-2 business days.